eCOGRA a non-profit, London-based self- regulatory body, responsible for ensuring the European Gaming and Betting Association's Members continually comply with the EGBA's standards issued a report
Online PR News – 28-February-2011 – – eCOGRA which supervises online gambling industry to make sure they are safe and reliable has submitted a report the gambling disputes which include mobile casinos and other services.
eCOGRA is a London based company which is responsible to approve online gaming sites and online casinos. This also includes live dealer casinos and mobile casino sites, internet poker sites and internet sportsbooks along with internet mobile bingo sites. It also approves a variety of other affiliate programs. Since the agency was founded back in the year 2003, it has approved about 150 gambling operators and software providers.
The report reveals that about 846 disputes were filed in the year 2010. This is more than the 826 complaints lodged last year. 67 complaints were dismissed by the Fair Gaming Advocate Tex Rees on the basis of not being approved by eCOGRA. Another 125 complaints were reportedly deceitful, obnoxious, nameless or vague. Thus even these were dismissed.
Out of the 846, only 645 were valid disputes. Even then, it is more than the 628 valid cases filed in 2009. This has been attributes to the increase in the number of players and also financial transactions at the mobile gaming sites. eCOGRA however says this is insignificant as the average was 0.37 disputes per month last year and it has increased only by 0.01 percent to 0.38 this year.
The complaints were categorized as follows:
Cash-in problems 44%
Bonus issues 25%
Locked accounts 19%
Others includes spamming, responsible gambling and software fairness.
43% disputes this year ended in favour of the players. It was 49% on an average since 2004.
Rees stated that “The small decrease in the percentage of disputes resolved in favour of the player, and a corresponding increase in allegations of unjust bonus disqualification have been proved through detailed investigation to be connected. A fraudulent player syndicate was caught out by sophisticated security systems, resulting in its members submitting allegations which subsequently proved to be false, but had to be painstakingly followed up.”