PolicyComplaints.com makes filing insurance complaints easier and hassle-free. It's an innovative platform making insurance companies take a note of policyholders' complaints.
Online PR News – 12-February-2011 –If one has an insurance policy, it is very likely that he/she is not happy with the insurance company - be it a slack response of the customer care center or communication of wrong product features and benefits by the insurance agent, it’s ultimately the policyholder who has to bear the brunt. And unfortunately, there are times when the policyholders feel helpless because there is no one that he/she can turn to, for help.
PolicyComplaints.com helps policyholders address their insurance complaints. It is India’s first community-driven insurance complaints website and focuses on providing a platform for policyholders to come online and file their complaints. PolicyComplaints.com has already partnered with several insurance companies which come to this unique platform to address the complaints of policyholders. The website also has a team of insurance experts which guides policyholders in approaching their complaints. The website follows a unique three-fold-approach to address the complaints of policyholders. Once a complaint is filed on the website:
1) It is sent to the respective department of the insurance company.
2) The insurance company’s representative available on the website addresses the query of the complainant on the spot.
3) Simultaneously, the complaint is also addressed by other policyholders on the website and/or by the ‘Insurance Experts Team’ of PolicyComplaints.com
As per the founder of PolicyComplaints.com, “In the last couple of years, the buying rationale behind insurance products has undergone a massive change. Life insurance has moved ahead from being a ‘tax-savings instrument only’ to a financial instrument that helps the customer plan his finances prudently. And, general insurance products too are now bought in view of perceived risks. The sales of insurance products have quadrupled and so have the policyholders’ complaints. Our prime focus at PolicyComplaints.com is to increase the visibility of policyholders’ complaints and make the insurance companies sit and take a note of these to provide swift and diligent solutions to the policyholders”.
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