LeadMaster Announces Advanced Integrated Dialing Capability
This enhancement includes power dialing, click dialing, progressive dialing, silent monitoring, whisper coaching, call recording, supervised transfers, blind transfers, and conferencing.
Online PR News – 09-July-2012 –This enhancement includes power dialing, click dialing, progressive dialing, silent monitoring, whisper coaching, call recording, supervised transfers, blind transfers, and conferencing.
Roswell, Georgia - June 30, 2012— LeadMaster announces the next level of integrated phone dialer capability for the LeadMaster platform called LeadMasterVoice. The LeadMaster system provides software as a service for sales lead management, CRM, marketing automation and now advanced integrated dialing capability. This enhancement is a great productivity booster for anyone who uses the telephone for business. Some of the features include power dialing, click dialing, progressive dialing, silent monitoring, whisper coaching, call recording, supervised transfers, blind transfers, and conferencing.
The progressive dialing feature allows LeadMaster clients to click a button to leave a pre-recorded message whenever connecting with voice mail or an answering machine. The system automatically provides customers with an unlimited number of lines, allowing users to move on to the next call while the pre-recorded message is playing.
Here’s an example of how this powerful feature works. Suppose a sales rep begins calling a list of qualified prospects. The first three outbound calls failed to reach a live person, rolling over to the prospect’s voicemail system. With the LeadMaster system, the rep could be dialing the fourth prospect call before the first call was even finished leaving a recorded voicemail! Users have the option of leaving up to three unique pre-recorded messages for maximum flexibility. Users can even personalize the message by saying “Hello, (prospect's name)”, then clicking the button that plays the pre-recorded message.
The silent monitoring, whisper coaching, and call recording features are excellent for call centers. With whisper coaching, the supervisor who is monitoring the call can speak to the agent who is placing the call and the person on the other end of the line will not hear the supervisor. The system also includes detailed call reporting on the account, including the number called, the call date/time, and the duration of the call.
Russell King, LeadMaster CEO said, "Integrating a dialer with the LeadMaster system provides most of the things people are looking for in this type of system: lead management, sales management, CRM, email marketing, marketing automation and telephony functionality. We want to provide our customers with an affordable, easy to use system that is integrated seamlessly so regardless of whether they want to do lead nurturing, website integration or simply place phone calls, they'll find LeadMaster has a solution."
LeadMaster has chosen to partner with EVS (Electronic Voice Services, Inc) to provide this solution. EVS has been creating telephone dialing products since 1993. Richard Hardgrave, President of EVS said, “Users get more sales in less time because they can double, triple, or even quadruple their contacts compared to dialing manually.”
LeadMaster’s on-demand customizable SaaS solutions combine sales lead management software, lead tracking solutions, sales force automation tools (SFA), customer relationship management features (Sales CRM), LeadMaster Voice solutions and virtual call center solutions. This powerful web-based application has helped companies large and small from virtually every industry.
The LeadMaster sales lead management CRM solution is intuitive and easy to use, providing real-timelead capture, lead distribution, lead tracking, lead nurturing, custom reporting and email marketing. LeadMaster makes it easy to qualify and convert leads from virtually any source - landing page, email, call center, webinar, sales lead suppliers and more.
The LeadMaster sales lead management CRM product is straightforward and easy to learn yet has robust features like workflow automation, round-robin lead distribution, mobile access, CRM analytics and Outlook integration.
LeadMaster products and services are available through a global network of value-added resellers,consultants and system integrators.
Visit the LeadMaster website www.leadmaster.com for more information or call 800-699-4164 today.
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