GEN – The Global Executive Network, an International provider of high-quality Executive Dinners, has introduced a new event for senior business professionals regarding Customer Experience Edge: “The Customer Experience Edge: One Customer. One Experience. One Enterprise.”
Online PR News – 09-July-2012 – Wilmington, DE 19801, USA – [Wilmington, USA, June 26, 2012] GEN – The Global Executive Network, an International provider of high-quality Executive Dinners, has introduced a new event for senior business professionals regarding Customer Experience Edge: “The Customer Experience Edge: One Customer. One Experience. One Enterprise.” At these dinners, attending executives can hear from business experts how leading companies deal with the current market challenges and engage in high-level networking. The moderated events provide an exclusive platform and intimate atmosphere in which to share ideas, experiences and best practices with peers. Hosted in first-class locations, the events will start on July 23rd in Mumbai, followed by New Delhi, continuing to South East Asia and to the Middle East and all of Europe.
The Customer Experience Edge: One Customer. One Experience. One Enterprise
In a recent survey by Bloomberg BusinessWeek, 80% of executives said that customer experience is a strategic objective in 2012, but only 20% believe they are doing a good job at this today.
With today’s digitally armed and socially connected customers, the customer experience is a now a competitive battlefield. Will businesses be prepared to put customers at the center of enterprises and have them become their best advocates?
At this new GEN Executive Dinner, participating executives can discuss how to combine strategy, leadership, organizational change and technology to develop highly valued products and services, transform customers into loyal evangelists and grow their business. At this dinner attendees will also have the opportunity to meet Vinay Iyer, author of “The Customer Experience Edge: Technology and Techniques for Delivering and Enduring Profitable and Positive Experience for your Customers”.
Topics discussed at these dinners:
• Transformation of Customer Experience in the social area
• Strategies for a unique customer experience
• How to define customer experience
• How to successfully transform an organization into a customer centric one
• Panel discussion with the author of the “Customer Experience Edge”
This Executive Dinner is of particular interest to Chiefs of Sales, Sales Directors, VP of Sales and Head of Sales, as well as CEO’s in large corporations. Further information including details of venues and dates, is available: