Voice Group, the award winning contact centre services and marketing solutions company, shows how its call centres are important to lead generation
Online PR News – 28-July-2012 – 7/23/2012, Sheffield, UK – Sheffield, UK Voice Group says its call centres( http://www.voicegroup.co.uk/#/Our-Services/Consumer/Telesales ) help its lead generation team form highly qualified leads that convert into real business for its clients. As a contact centre services firm, Voice Group specialises in making connections and introductions and building lasting relationships on its clients' behalves. As a specialised company, with a highly focused USP Voice Group does things firms can't do for themselves.
Small and medium size firms for instance generally don't have the scope, in terms of finance, staff and time, to run their own call centres. On the other hand, Voice Group has a team of highly trained and experienced call centre operators that are fast, effective and trustworthy. Rather than a company trying to run its own in-house call centre, Voice Group can manage all a company's call centre needs on its behalf, with better staff for a lower cost.
So how do call centres and telesales help lead generation exactly? Voice Group says that for telesales to pay off - literally - all pieces of the call centre jigsaw puzzle need to be put together. These include: the capability and experience of the telesales agents; the data they work on and the proposition and positioning of the products and/or services being offered.
If everything comes together, calls convert into sales. Additionally, highly qualified call centre staff are able to point out leads to the lead generation( http://www.voicegroup.co.uk/#/Our-Services/Business/Lead-Generation ) team for up-selling or cross-selling additional products and/or services.
Because Voice Group's team of call centre staff is highly qualified and experienced, it is able to pinpoint customers that are likely to convert into fruitful leads.
Additionally, by retaining staff relationships can be built between customers and Voice Group's call centre staff; these developing and long-lasting relationships are the basis for future sales via ongoing lead generation.
Lead generation, or more specifically, qualified lead generation, is a basic building block for all businesses. Without new business, businesses are unable to grow. It is for this reason, says Voice Group, that lead generation is so important.
Voice Group was created by a group of likeminded directors with a combination of over 100 years of experience. We specialize in market research, call centre operations, disaster management and other business to business methods of lead generation and research.