Philadelphia dental practice, DentaLux, provides excellent customer service, earning it high marks from customers and two straight Talk of the Town Awards.
Online PR News – 25-August-2012 – Philadelphia, Pennsylvania – With a jump in its ratings from 4 stars in 2011 to 5 stars in 2012, DentaLux LLC has won a second straight CMUS Talk of the Town customer satisfaction award in the Dentists category.
The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media U.S. (CMUS), honors companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company’s CMUS Power Rating™. Only those that receive a 4-star to 5-star rating receive the CMUS Talk of the Town Customer Satisfaction Award.
DentaLux LLC was established in December 2010 by Jennifer Donskoy, DDS. A graduate of the prestigious New York University College of Dentistry, Dr. Donskoy has been practicing general dentistry since 2006. DentaLux provides exceptional dental services in all areas, such as periodontics, endodontics, exodontia, and restorative dentistry, including crowns, bridges, veneers, implants and dentures.
Dr. Donskoy says that every effort is made to treat patients in house and avoid unnecessary referrals outside of the office. “We strive to provide outstanding patient service to ensure that each of our patient’s needs is met, not only clinically but financially and personally as well,” says Dr. Donskoy.
Patient satisfaction is a top priority for the team at DentaLux, which is illustrated by the practice’s back-to-back Talk of the Town Awards for customer satisfaction. When it comes to excellent customer service, Dr. Donskoy says, several things are of utmost importance. “Excellent customer service means no long wait times to get an appointment as well as no long waits in the dental chair,” she says. “Our clients are treated as family and friends, being offered honest and dentally/medically needed care and advice. We also offer a 24-hour emergency care line that is prompt to responding to those in need.”
Other items that Dr. Donskoy feels set her practice apart include professionalism, confidentiality, cleanliness of the office and friendliness. “Our office is characterized by professional, friendly, dependable, tactful, respectable and upbeat individuals,” she says. “Clients are always greeted with smiles and never leave our office without a smile, despite the amount of pain they are presently in,” she says.
In addition to patient satisfaction, DentaLux places an emphasis on patient education and cutting-edge technology. “We aim to educate our patients on the importance of oral healthcare, and therefore provide incomparable clinical patient care while developing a concrete doctor-patient relationship so that the benefits of services are maximized,” says Dr. Donskoy. “We pride ourselves on providing old-fashioned customer service while delivering knowledgeable and affordable dental expertise, utilizing state-of-the-art materials and equipment.”
DentaLux LLC is located at 1308 Cottman Avenue in Philadelphia. For more information, call 215-745-5100 or go online to www.dentaluxpa.com.
About the Award and Sponsors:
This is the fourth year CMUS, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.
For more information about the award or its sponsors, please contact CMUS and Talk of the Town News at 877-498-6405 or go online to www.talkofthetownnews.com.
About Celebration Media U.S.: Celebration Media provides companies with valuable information on improving customer care through its publishing division, which produces Customer Care News, and its research department, which provides businesses with information on customer service best practices. This commitment has led to the creation of the Talk of the Town Awards program, which is dedicated to identifying companies that are excelling in high-rated customer service feedback and offering them valuable marketing opportunities to leverage their award, while also giving consumers a tool to find the top consumer-rated businesses in the United States and Canada.