b2b2dot0 and Magento eCommerce Personalize the Customer Experience with Assigned Sales Reps
Online PR News – 11-September-2012 – Raleigh, NC – b2b2dot0 helps companies improve the online buying process. Personalizing customer experience is critical. In B2B relationships, companies know a lot about customers, including their credit history, order history, warehouse locations, preferred payment and shipping methods, assigned sales reps and more.
B2B customers usually have an assigned sales rep, even though they may not be able to remember their name. Companies must quickly remind them and provide contact information. Sap: ECC combined with Magento: Community and b2b2dot0 proves the best solution. The effort is minimal: 2 hours. Companies, like Drive Medical experienced the benefits.
According to b2b2dot0 CEO, Sam Bayer, “Our solution uses this information to create very a personalized online experience. That means once your B2B customers log in, they only see what they’re supposed to see — and what they want to see — based on the customer master in SAP. Even if you manufacture and support multiple brands, your customers see the right products, with the right branding and contract pricing. They also see their preferred shipping methods, payment methods, and other preferences.”
Bayer shared several examples of how b2b2dot0 has helped clients create very personalized online experiences for their B2B customers.
SAP SRM Punchout Catalog is important when customers tell clients their employees are not allowed to order products from a website because they have their own internal purchasing system. The solution is to create a custom punchout catalog. Office Relief turned to b2b2dot0 and in ten days using SAP: ECC 6.0, Magento: Community, the challenge was resolved.
b2b2dot0 (www.b2b2dot0.com) enables manufacturers who run SAP to provide an online B2B order-to-cash process for their customers and employees.
b2b2dot0 offers a real time SaaS eCommerce solution that reduces costs, labor, risk, and Days Sales Outstanding by extending SAP data and business processes to the online ordering process. B2B buyers get accurate, real time, and personalized information as well as online access to official order documents. Buyers are empowered to make accurate business decisions in a self-service mode, and accounts payable roles can utilize the Web AR solution to apply credits and pay open invoices online.
Magento and b2b2dot0
Magento is a powerful open-source eCommerce platform that manufacturers can use to build and run online stores. It offers manufacturers the ability to easily create customized eCommerce experiences for their buyers, and enables companies to market their products to a variety of audiences. Integrating Magento with b2b2dot0′s SAP-integrated service, manufacturers can create a web sales channel focused on their largest revenue source that rivals those of consumer-oriented sites.
Actionable Intelligence drives eCommerce profitability. Bayer added, “We continually monitor our clients' eCommerce sites for information regarding web traffic, business intelligence, customer satisfaction, defects, and other data. This is vital information that manufacturers can use to improve processes, enhance the user experience, and maximize order management efficiency.”
Sam Bayer, CEO