Las Vegas-based swimming pool maintenance company receives top marks from its customers, earning it a Talk of the Town Award for outstanding customer satisfaction.
Online PR News – 12-September-2012 –Earning the highest customer satisfaction rating of 5 stars has won Gator Pools the prestigious CMUS Talk of the Town customer satisfaction award in the Swimming Pools & Spas category for 2012.
The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media U.S. (CMUS), honors companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company’s CMUS Power Rating™. Only those that receive a 4-star to 5-star rating receive the CMUS Talk of the Town Customer Satisfaction Award.
In business for more than 25 years, Gator Pools provides residential and commercial swimming pool repair, cleaning and service for the greater Las Vegas area. Initially started in 1986 by one man who had a vision to provide the best swimming pool service in the community, Gator Pools has revolutionized the pool service industry through customer communication, state-of-the-art systems, unprecedented technician training and a strong dedication to exceeding customers’ expectations.
“We earn our customers’ trust through our honesty and our commitment to excellence. We nurture and build our customer relationships through our 360-degree communication policy, which allows us to respond quickly to any questions or concerns.”
Demonstrated by its 5-star rating for customer satisfaction from Talk of the Town Awards, Gator Pools’ commitment to its customers is met by a team that provides reliable, dependable service every time. In fact, Gator Pools guarantees that it will provide the most thorough pool cleaning ever, or it’s free. "We use two-man teams, all of whom are educated and trained in our amazing system of pool cleaning and service, so that every one of our customers gets the same great service every single time," says Rob Fazio, president of Gator Pools.
According to Fazio, Gator Pools places a strong emphasis on communication with customers, responding to phone calls, e-mails and texts immediately, seven days a week. "Our business culture revolves around trust," says Fazio. "We earn our customers’ trust through our honesty and our commitment to excellence. We nurture and build our customer relationships through our 360-degree communication policy, which allows us to respond quickly to any questions or concerns."
Providing a fast response to customers is another way Gator Pools ensures its customers are happy and their needs are being met. Repairs are done quickly and efficiently, with minimal to no wait time for customers. "We recognize how important the pools are to the communities and resorts we service, and we will make sure they look their best and always remain up and running," says Fazio. "We want each customer, from the smallest residential customer to the most luxurious resort, to not only be satisfied with their service, but also to recommend us to others."
Gator Pools is licensed, bonded and insured. It is board certified by the Nevada State Contractors Board and the Southern Nevada Health District. The company’s technicians are trained experts at handling Southern Nevada Health District Swimming Pool and Spa inspections and Virginia Graeme Baker Pool & Spa Safety Act (VGB) requirements, which helps customers remain in compliance to avoid pool closures and government fines.
Gator Pools is located at 8132 Walnut Roast Way in Las Vegas. For more information, call 702-795-9596 or go online to www.gatorpoolslasvegas.com.
About the Award and Sponsors:
This is the fourth year CMUS, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.
For more information about the award or its sponsors, please contact CMUS and Talk of the Town News at 877-498-6405 or go online to www.talkofthetownnews.com.
About Celebration Media U.S.: Celebration Media provides companies with valuable information on improving customer care through its publishing division, which produces Customer Care News, and its research department, which provides businesses with information on customer service best practices. This commitment has led to the creation of the Talk of the Town Awards program, which is dedicated to identifying companies that are excelling in high-rated customer service feedback and offering them valuable marketing opportunities to leverage their award, while also giving consumers a tool to find the top consumer-rated businesses in the United States and Canada.