FocalScope today announced the launch of a mobile client for their popular email management and helpdesk solution, to enable its users to manage emails and provide quick, high quality customer service from any location.
Online PR News – 13-September-2012 – Singapore – FocalScope today announced the launch of a mobile client for their popular email management and helpdesk solution, to enable its users to manage emails and provide quick, high quality customer service from any location. “FocalScope Mobile gives our users real time access to their FocalScope account and allows them to send, receive and distribute emails on the move. With powerful features such as instant push notifications, our clients can now always stay updated on their customer interactions. Users can also attach internal notes to emails and monitor agents’ performance directly from their mobile device” said Sam Wong, Technical Engineer at FocalScope. “Today, the service level that is being delivered can either make or break a company. We want to provide our users with the tools they need to stay competitive and exceed their customers’ expectations”.
With FocalScope Mobile, users can select the email folders they want to have access to on their device. Moreover, it is possible to create or assign new tasks and follow up on service level agreements (SLA). “We want our users to be able to obtain an overview and control their email communication, no matter where they are. This is especially important from a managerial perspective”, said Sam Wong.
In addition, users will never need to call their office to ask for contact information of clients or leads again. “We have included our address book feature, so that our clients always can access their important business contacts when they are outside the office. And by synchronizing the mobile client with their FocalScope account, users can even read emails in offline mode, for those occasional moments when there is no internet connection available. These are just some of the advantages, so we are very excited about this introduction”, said Wong.
FocalScope Mobile supports iPhone, iPad, and Android platforms. It is available free of charge in both the App Store and at Google Play.
FocalScope is an email help desk and live chat solution trusted by companies such as DHL Express, Radisson Blu, SingTel and DTF Travel to transform their customer support. It was established in 2007 and has since then opened offices in USA, UK, Denmark and Singapore. With emphasise on collaboration and customization, FocalScope enables its users to effortlessly handle large amounts of emails and deliver outstanding customer support. For more information, please visit www.focalscope.com.