A blending of company services allows both companies to offer a 360 degree training program to their customer base. Company training programs can be expensive - to bring staff together at a central location, flights, hotel, meals, time away from the business.
Online PR News – 26-September-2012 – WA – A blending of company services allows both companies to offer a 360 degree training program to their customer base. Company training programs can be expensive - to bring staff together at a central location, flights, hotel, meals, time away from the business. An online training program, using the latest in technology will allow to train staff at a significantly less cost, no travel required and employees can complete the courses in 15 minute increments.
Pre-Training Mystery Calling:
Compechek's PRE-TRAINING Mystery calling (acting as everyday customers asking everyday real life questions) can analyze the current state of the employees customer service and salesmanship skills. After determining employees phone skills, on hold skills, ability to build rapport with customers, give advice and sell associated products, the online training program will focus in on and develop skills in each area. Find out more about Excel Sales Consulting at www.excelsalesconsulting.com.
On Line Training:
All the business needs is a computer with an internet connection and speakers. Training is broken down into 8 - 15 minute modules that gives the employee a video presentation with re-enactments showing both improper and proper interactions with customers. After the engaging video, employees take a short quiz to ensure key areas have been understood. Once the employee passes the quiz, they are now asked to rate their own skills for self-examination now that their eyes have been opened to better customer service and salesmanship skills as outlined in the video portion of training. The last step in each module is to set personal goals on how their customer interaction should change the very same day, and for the days moving forward. After successfully completing each module, the employee receives a Certificate of Completion. Find out more about Compechek's Mystery Calling program at http://asklistenretain.com/mystery-calling/
On line training system is:
• Affordable, no travel costs
• Significantly less of an investment than live training
• A fraction of the investment for customized training
• Viewed at any time, alone or in groups
• Measurable with built-in quizzes
• Easy to track which employees have completed which courses
• Engaging, informative and entertaining
• Real life. Professional actors portraying real-life, often humorous situations
• Directed and filmed by award winning film making crew
Post Training Mystery Calling:
Repeating the mystery calling process can quantify the effects of training. A PRE and POST comparison of the employee results encourages the employee that changes have been made and are evident to the customers they serve. More information on this unique blending of services please call Peter Kmyta, President of Compechek Market Research, 1-877-779-3275.