Pennsylvania contractor Davis Modern Heating & Cooling wins two straight Talk of the Town Awards for providing excellent customer service.
Online PR News – 01-October-2012 –Receiving the highest customer satisfaction rating of 5 stars for two straight years has earned Davis Modern Heating & Cooling its second CMUS Talk of the Town customer satisfaction award in the Contractors — Heating & Air Conditioning category.
The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media U.S. (CMUS), honor companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company’s CMUS Power Rating™. Only those that receive a 4-star to 5-star rating receive the CMUS Talk of the Town Customer Satisfaction Award.
Davis Modern Heating & Cooling has been serving the HVAC needs of residential and commercial clients in the greater Philadelphia area since 1850. The company offers a wide range of HVAC services, including installation, maintenance and repair for heating and cooling systems, and is a prime source in the area for heat pumps, boilers, air conditioning units and HVAC units of every shape and size.
“As a company, we accomplish great customer satisfaction by including all our employees in policy decisions and holding everyone accountable to those decisions.”
With more than 150 years of experience in the field, Davis Modern Heating & Cooling employs North American Technician Excellence, Inc. (NATE)-certified technicians and the company is BPI certified. The field management team members have more than 30 years of experience each, and the sales manager is a degreed engineer.
Providing excellent customer service is a priority for Davis Modern Heating & Cooling, demonstrated by its multiple Talk of the Town Awards. Employees are a key element in providing the best possible service, according to Tom Weldon. “As a company, we accomplish great customer satisfaction by including all our employees in policy decisions and holding everyone accountable to those decisions,” he says. “We ask: how would you want to be treated if it was you?”
Davis Modern Heating & Cooling achieves excellent customer service by answering three questions: “What is the problem? What is in the customers’ best interest? How will we accomplish this?” says Weldon. “We exist because our customers have a problem they don’t want to have. Our responsibility is to solve that problem as efficiently as possible with an eye on long-term economy, safety and reliability.”
The company’s motto says it all: Our family helping to keep your family comfortable for over 150 years.
Davis Modern Heating & Cooling is located at 20 Eagleville Road in Eagleville, Pennsylvania. For more information, call 610-277-2656 or go online to www.davismodern.com.
About the Award and Sponsors:
This is the fourth year CMUS, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.
For more information about the award or its sponsors, please contact CMUS and Talk of the Town News at 877-498-6405 or go online to www.talkofthetownnews.com.
About Celebration Media U.S.: Celebration Media provides companies with valuable information on improving customer care through its publishing division, which produces Customer Care News, and its research department, which provides businesses with information on customer service best practices. This commitment has led to the creation of the Talk of the Town Awards program, which is dedicated to identifying companies that are excelling in high-rated customer service feedback and offering them valuable marketing opportunities to leverage their award, while also giving consumers a tool to find the top consumer-rated businesses in the United States and Canada.