Sam Houston Electric Gets Outage Management, GIS & IVR in Milsoft Engineering & Operations System

Milsoft Utility Solutions provides automated outage management capability to Sam Houston Electric Cooperative in a comprehensive engineering and operations system that includes a geographic information system and an interactive voice response communications system.

Online PR News – 17-October-2012 – ABILENE, Texas – Sam Houston Electric Cooperative customers will continue to benefit from superior reliability and service as their utility uses Milsoft Utility Solutions' Engineering and Operations System to plan, analyze, operate and manage the electric distribution system. The Texas electric cooperative has added Milsoft's automated outage management solution as part of a comprehensive, integrated engineering and operations platform. The new system, complementing the Milsoft Engineering Analysis that the co-op was already using, will help them continue to meet their customersí needs, particularly during storms and other events that may disrupt power system operations.

"Sam Houston is going to see tremendous benefits from using Milsoft's Core E&O system which combines engineering and operations solutions that are fully integrated with co-op's electric distribution circuit model database. This new system is a logical step forward for Sam Houston since they've been using Milsoft's Engineering Analysis in their operations for several years now," said Bart Brockway, Milsoft Director of Sales (http://www.milsoft.com).

The seamless integration of data was very important to us when choosing a new system. Because of that, Milsoft's Core E&O system was far and away the best solution to meet our needs. Continuity of service during severe storms and outages was a primary consideration when choosing a system. The Milsoft E&O System will help us provide power as reliably as possible with minimal disruption in service.

As part of the Milsoft E&O System, Sam Houston Electric Cooperative will receive an outage management system (OMS), a geographic information system (GIS) and a communications system including interactive voice response (IVR), email and texting . The Milsoft E&O system provides seamless integration of the data and applications needed to plan, operate and maintain the utility's electric distribution grid.

"The seamless integration of data was very important to us when choosing a new system. Because of that, Milsoft's Core E&O system was far and away the best solution to meet our needs. Continuity of service during severe storms and outages was a primary consideration when choosing a system. The Milsoft E&O System will help us provide power as reliably as possible with minimal disruption in service," said Sam Houston CTO Keith Staples.

Milsoft's industry-leading E&O System incorporates the utility's electric distribution circuit model and allows each application to share data with the utilityís other applications, not just Milsoftís but also third party applications such as SCADA, AMR/AMI, ERP/CIS, AVL, etc. The Milsoft E&O System includes: Geographic Information System (GIS), Engineering Analysis (EA), Outage Management System, (OMS) and Field Engineering (FE) and Interactive Voice Response (IVR) Communications.

The system also provides project management tools that will allow Sam Houston employees to conveniently manage the data and analyses needed to do their jobs. Employees will be able to create and customize their own versions of data as needed for their specific job responsibilities. At the same time the utilityís entire engineering and operations team will have access to utility-wide data, making it easier and more effective for teams to work together to maintain and improve key operations within the utility.

About Sam Houston Electric Cooperative: Sam Houston Electric Cooperative serves nearly 52,000 members in parts of 10 counties in far east Texas. It is one of the largest of the 69 electric cooperatives in the state. Named after legendary Sam Houston, first president of the Republic of Texas, then US Senator and finally governor of the great state of Texas, the cooperative has been providing members with reliable and economical electricity since 1939. Learn more at www.samhouston.net.

About Milsoft Utility Solutions, Inc.: Milsoft has served the electric utility industry for more than two decades. Some 1,000 electric utilities, consultants, universities and others in the US and abroad use Milsoft software. To learn more, visit: www.milsoft.com.

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