2e Systems, the dynamic and innovative provider of airline online and mobile solutions, are pleased to announce the latest upgrade to the eeCrewConnect platform for JetBlue Airways.
Online PR News – 25-October-2012 – Frankfurt, Germany – 2e Systems, the dynamic and innovative provider of airline online and mobile solutions, are pleased to announce the latest upgrade to the eeCrewConnect platform for JetBlue Airways. The platform offers a range of new features that significantly improves communication to pilots and cabin crew in the event of operational disruptions, as well as improving overall day-to-day efficiency. The platform uses SMS and e-mail dynamically to ensure the airline crews are kept informed in real-time about changes that affect them.
Working on top of existing crew scheduling, HR and operations systems, eeCrewConnect contacts crew members automatically after rescheduling has taken place, tracks acknowledgements, resends information and/or escalates in case the crew member cannot be reached within a predefined timeframe.
The innovative mobile platform, which was originally designed and implemented by 2e Systems for JetBlue Airways over 2 years ago, has just launched the following additional functionalities:
• Incoming acknowledgements via SMS and e-mail fed directly back into JetBlue’s Crew Roster system
• Check-in reminders for crew members, also allowing them to check-in while on-the-go via SMS or other channels
• Commuter Status module, that allows Crew Control to manage crew members on active and commuter availability for re-planning and positioning
• Notifications for Hotel ground transportation and dayrooms
• Ad-hoc SMS and e-mail notifications to crew members for any reason, operational or otherwise
• Flight cancellation messaging that informs crew members about estimated re-scheduling deadlines to reduce calls and interruptions to Crew Control who are busy re-scheduling
• Enhancements to eeManager Administration portal that allows Crew Control to manage and keep an overview of all operations, showing clearly where action needs to be taken and tracking incoming acknowledgements from the crew members
"Keeping our crew members up to date on their assignments, as well as changes to their schedules remains a priority for us,” says David Fuller, director SOC transformation management at JetBlue Airways. “The platform provided by 2e Systems continues to afford us the capability to manage one to one communication with each crew member; even during high load periods caused by inclement weather and airport closures."
The Mobile and Irregularity platform eeCrewConnect is part of 2e Systems’ eeSky Suite of products, which offers not only powerful notification solutions for in-flight crew but also passengers and ground staff. In addition, the modules can also be combined with dynamic check-in, internet booking engine and loyalty modules.
Phil Douglas, CEO of 2e Systems adds, “This latest release of our highly successful platform provides new key elements to crew notifications that make it a clear industry leader. JetBlue has the ability to manage and automate large-scale crew re-positioning during irregular operations and provide up to date schedule, transfer and hotel information as well as the ability to check-in for flights via mobile or other online devices. The open design principle utilized for our solution facilitates seamless introduction and implementation for any carrier.”
About 2e Systems GmbH
2e Systems provides online and mobile solutions for the worldwide aviation industry across all functions of services from Internet Booking Engines to sophisticated check-in tools, mobile notifications, crew planning management and frequent flyer customer loyalty systems. Worldwide, 12 major carriers rely on 2e Systems to deliver cutting edge and innovative solutions. More information about 2e Systems’ products for airlines is available at: www.2e-systems.com
About JetBlue Airways
JetBlue is New York's Hometown Airline(TM) with other focus cities in Boston, Fort Lauderdale, Los Angeles, Orlando and San Juan. Known for its award-winning service and free TV as much as its low fares, JetBlue offers the most legroom in coach of any U.S. airline (based on average fleet-wide seat pitch) as well as super-spacious Even More Space seats. JetBlue is also America's first and only airline to offer its own Customer Bill of Rights, with meaningful and specific compensation for customers inconvenienced by service disruptions within JetBlue's control. Visit www.jetblue.com/promise for details. JetBlue serves 71 cities with 700 daily flights and plans to launch service to Providence, Rhode Island, as well as Cartagena, Colombia; Grand Cayman, Cayman Islands; and Samana, Dominican Republic this November, subject to receipt of government approval and to Charleston, South Carolina in early 2013. With JetBlue, all seats are assigned, all fares are one-way, and an overnight stay is never required. For information call +1 800-538-2583 (TTY/TDD +1 800-336-5530 ) or visit www.jetblue.com.