Antioch orthopedic doctor, H. Michael Jaffin, earns high customer satisfaction marks resulting in back-to-back Talk of the Town Awards.
Online PR News – 28-November-2012 –Earning a 4.5-star rating for two straight years, H. Michael Jaffin, M.D. has won his second CMUS Talk of the Town customer satisfaction award in the Health & Medical — Physicians category.
The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media U.S. (CMUS), honor companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company’s CMUS Power Rating™. Only those that receive a 4-star to 5-star rating receive the CMUS Talk of the Town Customer Satisfaction Award.
Dr. Jaffin has been in practice since 1982, treating bone, joint and tendon problems. His current practice, located in Antioch, Calif., handles arthritis, extremity injuries and non-operative neck and back care. In addition, Dr. Jaffin performs reconstructions of knee ligaments and does arthroscopic and other extremity surgeries. Other practice interests include age management, optimum health and strength/flexibility training.
“Our goal is to consult, examine and determine the course of treatment for you to get on the road to recovery. We don’t believe you should have to ‘wait and see.’”
The practice treats patients from teens to seniors, and providing quality care is a top priority for Dr. Jaffin and his team. “Our office takes a great deal of pride in caring for our patients,” says Dr. Jaffin. “We offer same-day appointments, on-site X-rays and durable medical equipment. If your child needs a sports physical, we can help with that too. Our goal is to consult, examine and determine the course of treatment for you to get on the road to recovery. We don’t believe you should have to ‘wait and see.’ We'll order appropriate diagnostic tests and schedule your surgery as quickly as possible.”
Dr. Jaffin credits his office manager, Avona Laudenslayer, for her hard work and great rapport with the local community and the patients. In addition, the friendly staff members and the team’s old-fashioned approach to caring for patients are key factors in the high patient satisfaction scores and consecutive Talk of the Town Awards. Being a patient himself, having an L1-S1 fusion of the spine in 2009, has also aided Dr. Jaffin in understanding what patients are truly going through.
Dr. Jaffin holds a host of degrees, including a B.S. from MIT with honors and an M.A. in molecular biology from the University of California, San Francisco. He then completed his residency in orthopedics through the Los Angeles County University of Southern California (LAC + USC) Healthcare Network. Before coming to his current practice in Antioch in 2003, he served patients in Oregon, Hawaii, Southern California and Virginia.
The practice is located at 3720 Sunset Lane, Suite A. For more information, call 925-706-7788 or go online to www.eastcountyorthopedic.com.
About the Award and Sponsors:
This is the fourth year CMUS, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.
For more information about the award or its sponsors, please contact CMUS and Talk of the Town News at 877-498-6405 or go online to www.talkofthetownnews.com.
About Celebration Media U.S.: Celebration Media provides companies with valuable information on improving customer care through its publishing division, which produces Customer Care News, and its research department, which provides businesses with information on customer service best practices. This commitment has led to the creation of the Talk of the Town Awards program, which is dedicated to identifying companies that are excelling in high-rated customer service feedback and offering them valuable marketing opportunities to leverage their award, while also giving consumers a tool to find the top consumer-rated businesses in the United States and Canada.