Charlotte-based custom pool designer/builder earns high marks for customer satisfaction, winning it a Talk of the Town Award for providing excellent customer service.
Online PR News – 08-January-2013 – Charlotte, North Carolina – Earning a 4.5-star rating for customer satisfaction, Backyard Retreats Pools and Spas has won the prestigious CMUS Talk of the Town customer satisfaction award in the Swimming Pools & Spas category.
The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media U.S. (CMUS), honor companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company’s CMUS Power Rating™. Only those that receive a 4-star to 5-star rating receive the CMUS Talk of the Town Customer Satisfaction Award.
Backyard Retreats Pools and Spas provides custom-designed concrete pools and spas for the Charlotte, Tega Cay and Rock Hill communities. The company is locally owned and operated, and company founder, Stuart McCall, personally designs and builds each pool. McCall is on site every day installing and overseeing each project.
“We help our customers every step of the way to make good decisions about what they are buying.”
"We only build 15 or 20 pools a year, so we can give all our customers the attention they deserve,” says McCall. “It is important to us that we provide our customers with a superior experience, and our hope is that they will tell their friends about us."
Backyard Retreats also handles more than just pools and spas. “We can create an oasis just a few steps away from your back door,” says McCall. These projects include outdoor kitchens, pool cabanas/pergolas, waterfalls, outdoor living spaces, fireplaces, retaining walls and landscaping.
Providing clients with a great experience is a top priority for McCall and his team. “Customer service means putting the homeowners’ needs first, bringing projects in on time and on budget,” he says. “We help our customers every step of the way to make good decisions about what they are buying. Many of our customers have never owned a pool before, and we take great care to help them understand the process and understand the dynamics of the finished product before the project even starts. A customer who knows what goes into the project before he signs on the bottom line is a customer who can be confident in the decision he has made to let us build the pool.”
McCall credits his company’s willingness to be there for the customer every step of the process for winning the Talk of the Town Award. “We are always calling to let the customer know what the schedule is, and if the schedule changes we call and let them know what’s going on,” he says. “Also, we are still available to customers long after the pool is built.”
Backyard Retreats Pools and Spas is located in Charlotte. For more information, call 803-831-1903 or go online to www.byrpools.com.
About the Award and Sponsors:
This is the fourth year CMUS, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.
For more information about the award or its sponsors, please contact CMUS and Talk of the Town News at 877-498-6405 or go online to www.talkofthetownnews.com.
About Celebration Media U.S.: Celebration Media provides companies with valuable information on improving customer care through its publishing division, which produces Customer Care News, and its research department, which provides businesses with information on customer service best practices. This commitment has led to the creation of the Talk of the Town Awards program, which is dedicated to identifying companies that are excelling in high-rated customer service feedback and offering them valuable marketing opportunities to leverage their award, while also giving consumers a tool to find the top consumer-rated businesses in the United States and Canada.