New OTPortal™ Simplifies Real-Time Remote Server Management for Online Tech's Data Center Clients
Online PR News – 08-July-2010 – – ANN ARBOR, MICH – Online Tech, a leading Midwest managed data center operator, has announced an improved and updated version of their OTPortal™ - a web-based portal that simplifies remote server management of colocated and managed servers.
The latest release of OTPortal includes an updated user interface and a host of new features including:
A completely redesigned Systems Dashboard with:
• Real-time messages posted by the data center engineers as they perform work on a customer’s behalf.
• Graphs and statistics for monitored devices.
• A list of devices with the ability to remotely reboot them.
• A list of support tickets color coded based on status.
• Instant chat with a support technician.
“This has to be the best customer portal I have ever seen. The volume of information is terrific. I do hope you are bragging about this with other companies!”
A new My Accounts Page which features:
• Digital copies of all orders and signed contracts.
• Active services and start dates.
And The Document Vault which features:
• Secure, off-site location to store documents.
• Disaster recovery or production document storage.
“Our goal with the new OTPortal™ was to provide greater visibility and control for our clients over every server and remotely controlled device they entrust to us,” says Yan Ness, CEO of Online Tech.
Each phase of the new OTPortal™ implementation and rollout was carefully planned for a positive impact on all of Online Tech's data center clients. During the beta release, select clients volunteered to test and give feedback on the new portal. After this feedback was incorporated into the first release candidate, clients were invited to preview and test-drive the portal for a period of time. Finally, the new portal was made the default interface for all clients, with an option to continue using the original interface.
The feedback from Online Tech's clients is consistent with the sentiments of Pat Sweeney, PCI Compliance Officer at Pay Ease, LLC. “This has to be the best customer portal I have ever seen. The volume of information is terrific. I do hope you are bragging about this with other companies!"
Drawing on years of extensive experience offering remote managed colocation and managed dedicated servers, Online Tech developed OTPortal™ to simplify remote server management. Provided to every client at no additional cost, OTPortal’s feature-rich dashboard delivers self-service, on-demand access to server monitoring, management and 24X7 customer support.
About Online Tech
Online Tech (www.OnlineTech.com) is a premier Midwest data center operator. Online Tech owns and manages secure and reliable multi-tenant data centers in Michigan. With a full range of raw colocation, managed colocation, fully managed dedicated server, and private cloud offerings, Online Tech's clients dramatically reduce their IT data center costs, operational risks and downtime. Industry leaders trust Online Tech’s SAS 70 certified, HIPAA and PCI compliant hosting to insure their servers are always on, always online, and always safe.