Largest family-owned fire & security company in the US to leverage field service excellence to boost sales and elevate the customer experience
Online PR News – 23-June-2014 – Mahwah, NJ – FieldOne Systems, a leading innovator of cloud-based field service management software, announced that it has been selected by Koorsen Fire & Security to enhance the quality and agility of their field service operations, driving greater operational efficiency, productivity, and customer satisfaction. After 68 years in the business of protecting life and property, company leaders recognized that field service was their true differentiator. Koorsen wanted to invest in a software solution that would not only drive greater efficiency and quality in their service delivery but could also provide better insights into their customers.
Koorsen researched a great number of field service management tools, initially focusing on ERP-based systems, but decided that these solutions couldn’t provide the robust customer intelligence they were looking for. FieldOne Sky provided all the features they needed to meet their operational objectives, simplified integration with Microsoft Dynamics AX (their ERP system), plus the most advanced CRM features of any solution they evaluated. Koorsen also concluded that FieldOne’s native mobile applications were superior to alternative solutions.
“They listened and understood our needs, even joining our teams in the field to experience our processes in action.”
"FieldOne stood apart not only because of their technology, but due to their approach. They listened and understood our needs, even joining our teams in the field to experience our processes in action," Greg Aaron, CIO of Koorsen, explained. “We found other solutions that may have been adequate to meet our operational requirements, but FieldOne Sky was the best solution we found to integrate the sales and service functions and meet our overall objective of leveraging field service to drive more revenue and improve our performance throughout the customer lifecycle.”
Jim Hare, FieldOne’s Senior Vice President of Sales and Marketing, explained why FieldOne Sky was a good match: "Koorsen had a clear vision of their business objectives and the capabilities they needed to accomplish those. We offered them in a holistic package what the others couldn’t: a unified system for sales and service, powerful business intelligence capabilities, and our suite of full-featured native mobile apps. We’re excited to be in a position to not only improve the performance of their field service organization but to help Koorsen continue to innovate and grow."
About FieldOne Systems
FieldOne Systems provides state-of-the-art software and services addressing the complex challenges customers face in managing enterprise field service organizations. Our software enables companies to provide the most customer-centric and profitable field service possible. We recognized that the disruption driven by Mobility, Cloud, and Big Data required a revolutionary solution designed to harness the capabilities of these technologies and launched FieldOne Sky - the agile platform for intelligent enterprise field service management. Sky provides the most comprehensive feature set, an open architecture for simplified integration, flexible deployment options, and on-demand configuration. These combined elements drive rapid implementation, maximum adaptability, and the fastest ROI in the industry. FieldOne's technology is driving the success of diverse enterprises across a wide cross-section of industries. For more information visit: www.fieldone.com
About Koorsen Fire & Security
Koorsen Fire & Security was founded in 1946 and is a third-generation, family owned business. Over the years, Koorsen has become one of the largest and most respected fire and security companies in the United States with over 20 locations and nearly 700 associates. Koorsen Fire & Security is well-known for having the best training in the industry and is insured and certified to design, install, program, service and repair virtually all fire and security products for any size business. Learn more at www.koorsen.com.