eGain to speak at Customer Service AI Forum at the University of Wisconsin E-Business Consortium

eGain to speak at Customer Service AI Forum at the University of Wisconsin E-Business Consortium

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<p class="MsoNormal"><strong><span lang="EN-US">Sunnyvale, CA (February 6, 2018): </span></strong><span lang="EN-US">eGain (NASDAQ: <a href="http://www.nasdaq.com/symbol/egan">EGAN</a>), the leading provider of cloud-based customer engagement solutions, today announced it will speak about transforming customer service with AI at the University of Wisconsin E-Business Consortium (UWEBC) on February 15, 2018. The session will focus on technologies, thought leadership, and best practices in the customer service domain.</span></p>
<p class="MsoNormal"><span lang="EN-US">Since 1998, the UWEBC has brought together executives, managers and senior practitioners from leading Wisconsin companies to learn from each other. The Customer Service Peer Group offers collaborative learning opportunities to compare and share expertise with members from organizations of similar business models through presentations, peer-to-peer discussions, and case-study examples.</span></p>
<p class="MsoNormal"><span lang="EN-US">&ldquo;Customer service has emerged as a killer application for AI with the advance of computing power, successful use-cases, and technology enhancements,&rdquo; said A. Roger Paulson, Customer Service Practice Director for the UWEBC. &ldquo;We look forward to eGain&rsquo;s participation at the event.&rdquo;</span></p>
<p class="MsoNormal"><span lang="EN-US">&ldquo;For over a decade, eGain has been a leader in applying AI to automate and augment customer service, delivering transformative results for clients at scale. Now we are also applying Machine Learning (ML) to infer intent and guide conversations to best-possible outcomes in the omnichannel world,&rdquo; said Sam Hahn, Technology Evangelist at eGain.</span></p>
<h1 style="margin: 6.0pt 0in .0001pt 0in;"><span lang="EN-US">More Information</span></h1>
<p class="MsoListParagraphCxSpFirst" style="margin-left: .25in; mso-add-space: auto; text-indent: -.25in; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><em style="mso-bidi-font-style: normal;"><span lang="EN-US">eGain speaking session</span></em></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent: -.25in; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span lang="EN-US">Location: Gordon Dining and Event Center, Second Floor, 770 West Dayton Street, Madison, WI 53706</span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent: -.25in; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span lang="EN-US">Title: Transform Customer Service with Knowledge and AI</span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent: -.25in; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span lang="EN-US">Speakers:</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 1.0in; mso-add-space: auto; text-indent: -.25in; mso-list: l0 level2 lfo1;"><span lang="EN-US" style="font-family: 'Courier New'; mso-fareast-font-family: 'Courier New';"><span style="mso-list: Ignore;">o<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp; </span></span></span><span lang="EN-US">Kurt VanDynHoven, Director of Digital Transformation, eGain</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 1.0in; mso-add-space: auto; text-indent: -.25in; mso-list: l0 level2 lfo1;"><span lang="EN-US" style="font-family: 'Courier New'; mso-fareast-font-family: 'Courier New';"><span style="mso-list: Ignore;">o<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp; </span></span></span><span lang="EN-US">Sam Hahn, Technology Evangelist, eGain</span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent: -.25in; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span lang="EN-US">This event is open to UWEBC member companies. Registration link: <a href="http://bit.ly/2BnMr4f">http://bit.ly/2BnMr4f</a></span></p>
<p class="MsoListParagraphCxSpMiddle"><span lang="EN-US">&nbsp;</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-indent: -.25in; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><em style="mso-bidi-font-style: normal;"><span lang="EN-US">eGain solutions</span></em></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent: -.25in; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span lang="EN-US">eGain Solve&trade; Suite: <a href="http://hd.egain.com/wp-content/overviews/egain_overview.pdf">http://hd.egain.com/wp-content/overviews/egain_overview.pdf</a></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent: -.25in; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span lang="EN-US">eGain Knowledge+AI&trade;: <a href="http://www.egain.com/products/knowledge-management-software/">http://www.egain.com/products/knowledge-management-software/</a></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent: -.25in; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span lang="EN-US">eGain SelfService+AI&trade;: <a href="http://www.egain.com/products/web-self-service/">http://www.egain.com/products/web-self-service/</a></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent: -.25in; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span lang="EN-US">eGain Virtual Assistant&trade;: <a href="http://www.egain.com/products/virtual-assistant-software/">http://www.egain.com/products/virtual-assistant-software/</a></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-indent: -.25in; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><em style="mso-bidi-font-style: normal;"><span lang="EN-US">UWEBC</span></em></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent: -.25in; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span lang="EN-US">Consortium: <a href="https://www.uwebc.wisc.edu/">https://www.uwebc.wisc.edu/</a></span></p>
<p class="MsoListParagraphCxSpLast" style="text-indent: -.25in; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span lang="EN-US">Customer Service Peer Group: <a href="https://www.uwebc.wisc.edu/customer-service/">https://www.uwebc.wisc.edu/customer-service/</a></span></p>
<h1 style="margin: 6.0pt 0in .0001pt 0in;"><span lang="EN-US">About eGain</span></h1>
<p class="MsoNormal"><span lang="EN-US">eGain customer engagement solutions power digital transformation for leading brands. Our <a href="http://www.egain.com/company/news/press_releases/egain-positioned-in-the-leaders-quadrant-of-the-magic-quadrant-for-crm-web-customer-service-applications/">top-rated cloud applications</a> for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain, visit <a href="http://www.egain.com">http://www.egain.com</a>.</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size: 8.0pt; line-height: 120%;">eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies. </span>

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Contact Information
Tim Cox
eGain Corporation
1252 Borregas Avenue Sunnyvale, CA 94089
Sunnyvale CA, 94089

408-636-4500