Joomla Live Chat Extension by Banckle, Joomla CMS Live Chat Module

Banckle Live Chat has now released a FREE online chat and customer support module for Joomla that enables you to accurately track each visitor, guide them about your products, motivate them to make a decision and the result will be a customer.

Online PR News – 03-June-2011 – – Banckle Live Chat has now released a FREE online chat and customer support module for Joomla to let you reach-out to your Joomla website visitors in a more personal and collaborative way. It is fully customizable, pretty light-weight, east to install and requires just a free account at Banckle to complete the integration with Joomla sites. With Banckle Live Chat, you can accurately track each visitor, monitor their browsing activities in the real-time, guide them about your products, motivate them to make a decision and the result will be a customer.

Its advanced admin console allows you to perform many important tasks with utmost ease and the inbuilt analytics feature provides you a variety of information to help you monitor your website traffic in a more productive way.

How to install version 1.1 of Banckle Live Chat Plugin for WordPress

Step 1- Download the Banckle Live Chat Module for Joomla
Step 2- Login to your Joomla administratorís area, click on Extensions and then Install/Uninstall
Step 3- Upload mod_bancklelivechat.zip and press Upload File and Install
Step 4- On the Extensions menu, select Module Manager and click on Banckle Live Chat
Step 5- select Yes from the Enabled field in the Details area, and In the Parameters area, you need to copy the Banckle Live Chat Widget code in the Banckle Live Chat Widget Code field. And press the Save button
Step 6- Once you have everything configured and installed, you can see Banckle Live Chat widget on your website

How to get Banckle Live Chat Widget Code?

1- First of all, you need to Sign Up with Banckle. (Its free and would not take more than 15 seconds)
2- Once you have a Banckle account you can sign-in to https://apps.banckle.com/
3- After logging in, click Admin in the website header toolbar.
4- From the left panel, click Live Chat and then Department. From the Department toolbar, click Add Department. Name your Department and don't forget to choose a User.
5- Now again From the left panel, click Deployment Widget and From the Deployment Widget toolbar, click Add Deployment, Name your Deployment and choose the already created Department.
6- From the HTML Code tab, click Copy to Clipboard and then press Save to save the Deployment settings.
7- You can now copy this code in Step 5 of Banckle Live Chat Installation.

Newly added articles and documentation pages

- Add Live Support to your Joomla website: http://banckle.com/blog/collaborative-and-social-apps/entry/add-live-support-to-your-joomla-website.html
- Download Banckle Live Chat module for Joomla: http://extensions.joomla.org/extensions/communication/live-support-hosted/16732
- Integrate Banckle Live Chat with Joomla: http://banckle.com/wiki/display/livechat/integration-with-joomla.html

Overview: Banckle Live Chat

Banckle Live Chat is your FREE online chat & customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

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Contact Information
Usman Sarfraz
Banckle
2225 E, Bayshore Road, Suite 200
Palo Alto CA, 94303

888.416.9222