LG Networks, Inc. Managed Solutions Promotes Customer Service in Mark Lyon Groups’ IT Environment

As one of the most trusted skip trace firm in North America , Dallas-based Mark Lyon Group knows that the key to success in their industry is superior customer service – face-to-face as well as behind-the-scenes. “By having LG Networks, Inc. manage our IT infrastructure; Mark Lyon is able to give the business and business technology the attention it needs” Says Donavan Taylor Managing Director of The Mark Lyon Group.

Online PR News – 02-October-2011 – – As one of the most trusted skip trace firm in North America , Dallas-based Mark Lyon Group knows that the key to success in their industry is superior customer service – face-to-face as well as behind-the-scenes. “By having LG Networks, Inc. manage our IT infrastructure; Mark Lyon is able to give the business and business technology the attention it needs” Says Donavan Taylor Managing Director of The Mark Lyon Group.

In 2010, LG Networks was invited to perform as assessment of Mark Lyon's IT situation. They proposed an aggressive remediation plan that included ensuring the security of their network; standardization of the environment (upgrades and replacements of hardware, software and licenses), as well as their policies and procedures across all offices; management of Mark Lyon's help desk; and oversight of all day-to-day IT responsibilities.

"LG Networks understands that it’s critical to reach out to our employees – be a face and a person to them – rather than just a voice on the phone. That understanding is uncommon in a managed services provider.”

“Improving Mark Lyon's network reliability and security had a tremendous effect on the company’s productivity and its ability to provide superior customer service,” says Lou Garcia, CEO of LG Networks, Inc. “In addition to bringing all security patches and virus protection up to date, we limited the ability of employees to make changes without proper approvals. Not only does this policy change ensure consistency across the network, it also gives Mark Lyon peace-of-mind. They don’t have to worry about the network going down or threats gaining access to the system – we’re taking care of all that for them.”

But the most significant benefit Mark Lyon has realized by standardizing processes, ensuring security throughout the organization, and looking to LG Networks to provide ongoing Managed Services is the ability to stop worrying about behind-the-scenes operations and start focusing on the business. “The Mark Lyon Group is committed to doing the right things and the smart things to improve productivity and eventually lower costs,” says Donavan Taylor. “These IT improvements give us the ability to do more for our clients.”

The partnership between Mark Lyon Group and LG Networks is far from over. Plans are in place for future improvements such as upgrading voice connectivity and virtualization of the infrastructure. In addition, LG Networks' is providing managed IT services and help desk support for the foreseeable future. This commitment between client and vendor is unusual and is due to LG Networks willingness to modify the typical managed services business model.

“I think a big reason why all of these changes have been so well received is because LG Networks really understands the ‘human’ needs of our business, then adapts their managed services methodology to work for us,” says Taylor. “We’re very relationship-driven with our clients, employees and vendors. It’s less about the technology and more about people. LG Networks understands that it’s critical to reach out to our employees – be a face and a person to them – rather than just a voice on the phone. That understanding is uncommon in a managed services provider.”

For more information, visit http://www.lgnetworksinc.com or call 972.528.6546.

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Contact Information
Lou Garcia
LG Networks, Inc.
8035 E. RL Thornton FWY S Suite 301
Dallas TX, 75228

972-528-6546

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