Now that Metering Billing/CRM 2012 is taking place, Itineris is pleased to announce that the Flemish Water Board has chosen to extend its contract for another 5 years. This means that VMW will continue to use Itineris’ UMAX solution for its customer management system.
Online PR News – 10-October-2012 – Amsterdam – Ghent – Brussels – In 2007, after having compared several quotes, VMW chose Itineris’ solution over other system integrators and more traditional ERP packages. Its recent decision to continue its contract reflects the trust VMW has in Itineris professionalism and expertise.
VMW faces major challenges every day. It has to guarantee the water supply and drinking water quality for 2.7 million Flemish citizens. In addition it is playing an active role in the development of sewage networks. VMW wants to provide its customers an efficient service, therefore it focuses on its core functions. Outsourcing of ICT services is a logical consequence of this strategy.
Jan Hammenecker, Director Business Systems and Communication at VMW:
"We switched to Microsoft Dynamics Ax and the utility solution offered by Itineris (umax for water companies) in 2007, we managed to cut our IT operating costs in half. Costs related to software implementation are one thing, but the subsequent maintenance and management are something else entirely. Outsourcing these services to a third party is the result of our strategy to outsource all non-core functions. By focusing on our costs, we are able to better fulfil our corporate mission and social role as the biggest water supplier in Flanders. Over the past 5 years, Itineris and VMW have worked together as true partners, each focusing on their own core functions. A recent internal audit of our IT suppliers showed that Itineris performed best. These recommendations were taken into account in our contract extension."
Edgard Vermeersch – Itineris CEO and founder:
"We are very pleased that VMW again chose Itineris and confirmed its trust in our products and services. This 5-year contract extension shows that Itineris is a very professional IT company and this wonderful news encourages us to do even better… The day-to-day efforts of our employees, the support and dedication of the Itineris and customer operational and management teams are major factors in this success."