Payday Express Extends Call Centre Opening Hours To Improve Service To Customers

The UK’s leading supplier of payday advance loans has increased its Call Centre opening hours in order to be available to its customers for longer periods of time throughout the week and to be contactable outside of normal working hours, for those customers that require this.

Online PR News – 01-November-2010 – – The UK’s leading supplier of payday advance loans has increased its Call Centre opening hours in order to be available to its customers for longer periods of time throughout the week and to be contactable outside of normal working hours, for those customers that require this.

As part of their ongoing commitment to improve customer service and deliver customer satisfaction with their instant payday loans service, Bromley-based payday loan company Payday Express extended its weekly opening hours and introduced a new Saturday service for customers wishing to speak to an operator. The online firm’s customer service team are now available to speak to customers between 8am and 7pm Monday to Friday, and between 9am and 1pm on Saturdays.

Whilst customers are still able to apply for loans 24/7 via the website, staff at Payday Express are now available to help potential and existing customers who would rather discuss a payday advance via telephone or email at times that are more convenient and, according to Sarah Carroll, Operations Manager at Payday Express, the move has proved to be extremely popular.

She said: “As an online business some customers like to correspond via email in order to manage their account, and during opening hours our customer support agents aim to deal with and respond where necessary to all emails within two hours.

“We are always looking for ways to improve customer service and do more to help our clients in any way we can. The new opening hours have already proved popular with people who would normally struggle to get time to call before 5pm.

“Some people simply prefer to speak to us directly and that’s why we’ve made these changes - to make ourselves as accessible as possible to customers who have queries or want help with a payday loan application.”

ENDS
About Payday Express:
Payday Express is one of the UK’s leading payday advance loans specialists and has been helping people across the country get access to short-term credit since 1999. The company is committed to responsible lending and provides customers with a discreet and reliable service that will cover their short-term credit needs.

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Ashleigh Preston
Kent House 41 East Street
Bromley Kent, BR1 1QQ

020 8461 6716

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